WP Lifeline is proudly a Canadian company.
WP Lifeline is proudly a Canadian company.
WP Lifeline
Your WordPress Hosting, SEO, & Emergency Support Partner
We empower entrepreneurs (like you) to spend less time worrying about your WordPress website and more time growing your business. Whether you need ongoing website support, AI-powered SEO, or emergency help, we've got you.
Personalized, Expert Support
No Contract or Commitment
Complimentary Migrations
Entrepreneuring is hard.
Why worry about your website too?
WP Lifeline is your life raft for hosting headaches, low search rankings, and the occasional website emergency, so your business sails smoothly through the (sometimes) turbulent digital waters.
It shouldn’t be so hard to get help when you need it most.
- Opening a support ticket with your hosting company not knowing when it will be responded to.
- Being locked out of admin areas of your website and not being able to update content.
- Getting emails from prospects and clients telling you that your site is down, but not knowing what to do about it.
- Your website is broken, and you don’t know why, leading to time-consuming troubleshooting and lost business.
- Your website is invisible on Google, and customers are choosing competitors who show up first in search.
- Broken links that lead to 404 errors, negatively impacting user experience and SEO.
- Your website gets hacked, harming your reputation, causing downtime, and requiring costly fixes.
- Something breaks (your site is down, hacked, or showing errors) and you have no idea who to call for fast help.
WP Lifeline
Three Ways We Keep Your WordPress Website Running
WordPress Care Plans
Ongoing Hosting, Maintenance & Support
WordPress AI SEO Plans
Get Found on Google and AI Search
Emergency WordPress Help
Fast Rescue When Things Break
Site down? Hacked? Stuck on a white screen of death? Get help from a real WordPress expert. One-time fix, no contract, no monthly fee, no chatbot runaround.
How We Help Entrepreneurs (Like You)
- Secure & Fast WordPress Hosting
- WordPress Technical Support
- Website Speed & Image Optimization
- Website Backups
- WordPress Plugin & Theme Updates
- Fixes For Tech Issues
- Security Monitoring
- Performance Monitoring
Get started here!
Take your website to the next level with the help of our WordPress support experts.
Angela Kafadar & Scott Clevely
WP Lifeline Founders
Your WordPress SUpport pArtners
About WP Lifeline
We’ve earned our name by rescuing clients with broken or abandoned websites, hosting issues, or just bringing peace of mind to you and your business that your website is safe, secure and working for you.
At WP Lifeline, our mission is to be your reliable support system for all things WordPress. Our personalized, high-touch service allows us to take the time to understand your unique needs and deliver tailored solutions. Clients often call us “rockstars” and “amazing,” and they can’t imagine managing their websites without us. (We’re blushing but we love the compliment!)
When you need the right combination of agility, personal touch, and support for your website. We are your go-to team!
Let us help you keep your site running smoothly and working harder for your business, so you can focus on what matters most.
At WP Lifeline, our service is built on a foundation of core values that guide every interaction. Our guiding principles are:
Transparency
We believe in transparent communication. This openness creates trust and ensures that our clients are always informed and confident about the status and progress of their projects.
People First
We understand that our work is more about helping people than just solving technical problems. We want to get to know you and create personalized support as an extension of your team.
Partnership
We strive to feel like a true partner, both with our clients and our other service partners. This collaborative approach ensures that we work together towards common goals.
Our Approach
How It Works
At WP Lifeline, we’re people-first. We take the time to get to know you and your business, so we can create a system that works for you, acting as an extension of your team and taking the stress off your shoulders.
We get to know you
We begin with a 20-minute discovery call or a quick form to learn about your current website situation and challenges. This helps us understand where you're at and what you need, so we can provide the best possible support.
Tailored recommendations
Based on what we've learned, we'll determine if we are the best fit for your needs. We'll then make personalized recommendations to address your specific challenges. Whether it's optimizing your site, fixing issues, or upgrading your hosting, we'll outline the best plan of action.
Onboarding & Implementation
Once you're ready to move forward, we'll handle the setup and onboarding process. This includes implementing the agreed-upon action items and getting you set up on the plan that fits your business best, whether that's a Care Plan, an SEO Plan, or both.
Got a website emergency?
WP LIFELINE
Frequently Asked Questions
What's the difference between Care Plans, SEO Plans, and Emergency Help?
Care Plans are our ongoing hosting, maintenance, and support service for your WordPress website. SEO Plans are a separate monthly service focused on getting your website found on Google and in AI search. Emergency Help is a one-time fix when your site is down, broken, or hacked, no contract required. You can sign up for one, two, or all three
Do I need to be on a Care Plan to use your SEO or Emergency services?
How fast can you respond if I have a website emergency?
Emergencies are our priority. We respond fast during business hours, Monday to Friday, and work to get your site back up the same day in most cases. Visit our Emergency WordPress Help page for current response times and pricing.
What is hosting?
Hosting is a service that allows your website to be accessible on the internet. It’s like renting space on a computer (called a server) where all your website’s files, images, and content are stored.
When someone types in your website’s URL, the hosting server delivers your site to their browser. Good hosting is crucial for your online presence. It ensures your website loads quickly, stays secure, and remains available 24/7. These factors are essential for providing a positive experience to your visitors and maintaining a professional online presence.
Why do I need hosting for WordPress but not for Squarespace or Wix?
WordPress is a self-hosted platform, meaning you need to choose and manage your own hosting service to keep your website live. On the other hand, platforms like Squarespace or Wix are all-in-one solutions where hosting is built into the service, so you don’t need to worry about it separately. With WordPress, the trade-off is greater flexibility and control over your site, but it comes with the responsibility of managing your hosting.
Why isn’t all WordPress hosting the same?
Not all WordPress hosting is the same because hosting providers differ in the features, performance, and support they offer. Our plans are optimized specifically for WordPress with faster speeds, enhanced security, and managed services like monitoring, backups, and staging environments.
Other hosting providers may offer lower prices but lack the resources and optimizations needed for high performance or scalability.
Do I need to transfer my domain name to WP Lifeline?
We believe it’s essential for clients to retain full ownership and control of their domain names, and never transfer this to a third-party vendor. This ensures you always have direct access, can manage your domain independently, and your control won’t be restricted for any reason. If there are billing disputes or the vendor goes out of business, you could lose access to your domain name, website, email accounts, and other web services. That’s why we don’t handle domain registrations for clients, but we’re happy to help you manage your domain!
What happens if I don't maintain my WordPress website?
If you don’t maintain your WordPress site, it can quickly become vulnerable to security threats, slow down, or even crash. Outdated plugins, themes, and WordPress versions are common entry points for hackers. This lack of maintenance often leads to broken features, poor user experience, and lower search engine rankings.
To keep your website secure, fast, and functioning smoothly, regular maintenance is essential. This includes updating WordPress core, plugins, and themes, performing regular backups, and monitoring site performance and security.
By staying on top of these tasks, you ensure your website remains a valuable asset for your business, rather than a liability or security risk. Regular updates, backups, and monitoring are not just recommended – they’re crucial for the longevity and effectiveness of your WordPress site. Without proper maintenance, your website could become a weak link in your online presence, potentially harming your business reputation and bottom line.
What is the limit for the number of websites allowed under one plan?
Each plan allows for one website per account. If you require hosting, maintenance, and support for multiple websites, please reach out to us to chat further.
What happens if I exceed the work request minutes in my monthly plan?
Our priority is to provide excellent service and ensure all work falls within the hours included in your monthly plan.
However, if we determine you may exceed your plan’s limits, we will notify you before any additional billable hours are incurred. If Work Requests exceed what’s included in a Client’s Care Plan, they will be billed at an hourly rate of $85 USD / $115 CAD, less any discounts associated with their current Care Plan:
- Advance Care Plans – 20% Discount
- Standard Care Plans – 10% Discount
- Essential/Basic Care Plans – No Discount
How long do I need to wait for help if there is an issue?
Standard and Advanced Care clients receive the fastest response times. However, for all clients, we prioritize ‘urgent’ tickets (issues affecting website functionality or causing pages to break) and begin working on them as soon as possible.
For non-urgent questions and requests:
• We provide an estimated time frame, typically within a few hours of receiving the request
• Work can be completed as quickly as the same day
• Most tasks are completed within 3 business days
Can I have my web designer build my WordPress website, and still be on a Care Plan?
Certainly! We offer two options for website development:
- We can set up a staging environment on our server where your developer can build your website.
- If your developer builds the site elsewhere, we’ll migrate it to our server for FREE when it’s time to launch.
We’re flexible and happy to accommodate your preferred development process.
Do you offer email services? Can you set up my email for me?
After a thorough evaluation of email services, WP Lifeline has decided not to offer email addresses as an upgrade or add-on to our existing Care Plans.
Our decision is based on the following considerations:
- Email hosting requires dedicated resources to meet high professional standards, including: Reliable deliverability, effective spam filtering, sufficient storage, and consistent uptime
- We recognize the importance of professional business communications
- Dedicated email hosting providers offer better scalability and enhanced features.
We recommend using services like Google Workspace or Microsoft 365, which are tailored for advanced email services and offer guarantees such as uptime and comprehensive support.
Our commitment is to deliver exceptional WordPress services. We are ready to assist our clients in selecting optimal email solutions to meet their specific needs.
Am I locked into a contract?
At WP Lifeline, we don’t believe in locking you into contracts. Our philosophy is simple: we aim to earn your trust through exceptional support, not by binding you to long-term commitments.
You have the freedom to start or stop our services whenever you need, with no strings attached. As your business evolves, you can easily scale your services up or down. We’re here to support you when you need us, without any pressure to stay when you don’t.
Our commitment to flexibility extends to all our Care Plans:
• 30-day money-back guarantee
• No long-term commitment
• Cancel anytime policy
We want you to continue working with us because you’re satisfied with our service, not because you’re obligated by a contract. Our goal is to provide support that keeps you coming back because you want to, not because you have to.
Our Approach
How To Get Started
Book a 20-minute discovery call or fill out the form below to get started. (If your website is broken right now, head to our Emergency WordPress Help page instead.)
Want to learn more about how we can help? Not sure what services you need? Have a current WordPress website and need support?
Book a complimentary 20-minute call.
Ready to get started?
Skip the email or free call and sign up for your Care Plan today!